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Subtopic: Analytics

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Project: Monitoring Analytics Website

Michael Argentini Avatar
Michael ArgentiniThursday, August 29, 2024

Monitoring Analytics was established in 2008 as the fully independent external market monitor for PJM Interconnection by the Market Monitoring Unit of PJM. PJM Interconnection, a regional transmission organization, ensures the reliability of the electric power supply system in 13 states and the District of Columbia.

Monitoring Analytics (MA) partnered with Fynydd to create a new web platform optimized for a modern user experience.

The goal of the project was to provide visitors with easy access to the Monitoring Analytics quarterly reports and other support documentation, as well as an updated visual appearance.

One of the challenges was the creation of a new taxonomy for their 20 year document collection. It needed to be easy to manage in the back office, but also provide better on-site search results. We were able to work with MA to categorize and organize their document collection and provide a user flow that made finding and downloading documents quick and easy.

Due to various compliance requirements, some aspects of the hosting were non-standard. But we were able to meet all their needs. For example, we deployed the platform CMS without the back office code, and with the CMS management APIs disabled, providing additional security in production. This meant creating a unique publishing workflow whereby a separate instance could be used behind a firewall and approved changes could be deployed through a VPN connection.

Some of the key features of the platform include:

  • Based on ASP.NET and Umbraco CMS, hosted on Amazon Web Services
  • SQLite database
  • Non-standard publishing workflow
  • Indexing of PDF content, ingested into Lucene indexes
  • Composite web/PDF content site search
  • Responsive HTML5 framework
  • Device themes (system/dark/light modes)

NOTE: THE WEBSITE IS NOT YET LIVE

Screenshots

Key Technologies

Front-End

CSS3

HTML5

JavaScript

Sass/SCSS

Cloud Back-End

Amazon Web Services

C#

Github

Microsoft .NET

Microsoft Windows

Umbraco CMS

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There's usually more to the story so if you have questions or comments about this post let us know!

Do you need a new software development partner for an upcoming project? We would love to work with you! From websites and mobile apps to cloud services and custom software, we can help!

Project: US Bank Knowledge Center Analysis

Michael Argentini Avatar
Michael ArgentiniSaturday, June 1, 2024
US Bank corporate headquarters in Minneapolis, MN US Bank corporate headquarters in Minneapolis, MN

US Bank partnered with Fynydd to perform deep analysis on how technology can be used to offload support calls, facilitating rapid growth through acquisition. The research involved tactics across domains, including in-branch interviews in multiple states across the U.S., existing technology reviews, and more.

US Bank was acquiring smaller banks and growing at a fast pace. And with growth comes hiring new employees. And with hiring comes training. They soon discovered that there was an opportunity to re-think how they manage internal support. But they weren't sure where to begin.

Fynydd was brought in to help analyze the situation and make technical recommendations based on thorough research with the next decade in mind. We coordinated with several key stakeholder groups, like human resources, IT, branch services, and others. We traveled to several states in the continental U.S. and spoke with branch managers, tellers, and bankers, to understand their challenges with existing processes, and see their environments.

Once we understood the current state and what was needed, we authored a 105-page bound reference report outlining our findings and technical recommendations.

Some of the highlights of the analysis includes:

  • 3,085 branches, 7 call centers with 25% turnover
  • 1,181,069 support calls per year; 3,236 per day
  • Analyzed existing intranet Knowledge Center and business processes
  • Content analysis, branch surveys and interviews, and concept modeling
  • 105-page phase 1 analysis and recommendations report (printed and bound)
Report Page Samples

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Do you need a new software development partner for an upcoming project? We would love to work with you! From websites and mobile apps to cloud services and custom software, we can help!

Project: Ore-Ida Frozen Sweepstakes

Michael Argentini Avatar
Michael ArgentiniMonday, April 1, 2024

Fynydd was asked to help Ore-Ida and Disney by building a high-performance Sitecore platform for their upcoming sweepstakes supporting the movie Frozen. The sweepstakes was built as part of the Heinz multi-tenant Sitecore platform, with a high priority on security, performance, and availability.

The platform allowed visitors to enter the sweepstakes with enforcement of specific business logic regarding how often they could enter and how many times per day. It leveraged a two-tier caching system for optimal performance, including additional optimizations on media and delivery.

Some of the features of the platform include:

  • Sitecore multi-tenant platform
  • ASP.NET compiled and optimized
  • Microsoft SQL Server Enterprise database service
  • Security features for sweepstakes entrance restrictions
  • Abuse protections including bot identification, distributed denial of service (DDoS) mitigations, scripting attacks, etc.
  • SEO optimizations for optimal search engine placement
  • Transactional email system for entrant communications

Given the large brands behind the promotion, it garnered a large amount of traffic in a relatively short period of time and was a huge success.

The performance metrics include:

  • Recipes, product information, movie trailers, and more
  • Heinz multi-tenant Sitecore environment
  • 1,212,179 entrants in 75 days
  • 16,162 entrants per day
  • Opt-in conversion: 15%
Screenshots

Key Technologies

Front-End

CSS3

HTML5

JavaScript

Microsoft .NET

Sass/SCSS

Cloud Back-End

C#

Github

Microsoft .NET

Microsoft Azure

Microsoft Windows

Sitecore

SQL Server

Want to know more?

There's usually more to the story so if you have questions or comments about this post let us know!

Do you need a new software development partner for an upcoming project? We would love to work with you! From websites and mobile apps to cloud services and custom software, we can help!

Benford's Law

Michael Argentini Avatar
Michael ArgentiniFriday, March 15, 2024

The Benford project provides a framework for using Benford's Law to determine if a given random data set has been modified.

Benford’s Law, also known as the Law of First Digits, the Phenomenon of Significant Digits, or the Law of Anomalous Numbers is the finding that the first digits (or numerals to be exact) of the numbers found in series of records of the most varied sources do not display a uniform distribution, but rather are arranged in such a way that the digit “1” is the most frequent, followed by “2”, “3”, and so in a successively decreasing manner down to “9”. The expected distributions can be seen in the screenshots below.

Essentially, when looking at a significantly large set of numbers, this law can tell you if the distributions of first digits follows Benford's Law. Deviations of significance should indicate data tampering. This can be applied in all kinds of use cases, from social likes and follower counts, to regional vote counts, financial information, and more.

This project has some sample images and voting data that you can use to see how Benford's Law applies to them.

Screenshots

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Do you need a new software development partner for an upcoming project? We would love to work with you! From websites and mobile apps to cloud services and custom software, we can help!

Project: Campus Outreach ThinkDrink Analytics

Michael Argentini Avatar
Michael ArgentiniFriday, March 1, 2024
COS has partnered with the Pentagon, the Department of Defense, and over 20 U.S. military bases to achieve increased knowledge, empathy, and improved bystander engagement over the last 30 years. COS has partnered with the Pentagon, the Department of Defense, and over 20 U.S. military bases to achieve increased knowledge, empathy, and improved bystander engagement over the last 30 years.

Campus Outreach Services offers unmatched sexual assault prevention training, substance use programs, mental health school assemblies, college transitions workshops, and customized series of other wellness topics. With compelling presenters and pragmatic resources, our impact lasts beyond an hour, a week, a year. We deliver pin-drop moments for lifetime change.

Campus Outreach Services partnered with Fynydd to create an analytics dashboard for their ThinkDrink learning platform. They needed to show efficacy across demographics and teams including longitudinal test results for their ThinkDrink program.

The platform enables subscribers to track course completion, filter, compare and share results, and see overall efficacy.

Some of the key features of the project include:

  • 9,000 users across 80 distinct organizations
  • Custom Moodle/PHP/MySQL implementation on Ubuntu Linux, Vimeo as secure video CDN
  • 9 filter criteria, 7 chart layouts, and 5 demographic segments
  • Student score comparisons across school boundaries
  • Analysis of a three phase testing process, including a longitudinal test, to show retention and efficacy
Screenshots

Key Technologies

Front-End

CSS3

HTML5

JavaScript

Sass/SCSS

Cloud Back-End

Github

Moodle

MySQL

PHP

Want to know more?

There's usually more to the story so if you have questions or comments about this post let us know!

Do you need a new software development partner for an upcoming project? We would love to work with you! From websites and mobile apps to cloud services and custom software, we can help!

Project: CLSI AMS And Shopping Platform

Michael Argentini Avatar
Michael ArgentiniThursday, February 1, 2024

The Clinical and Laboratory Standards Institute (CLSI) is a not-for-profit organization that develops laboratory standards worldwide. Our standards are recognized by laboratories, accreditors, and government agencies as the best way to improve medical laboratory testing.

CLSI partnered with Fynydd to create a web platform for marketing their organization, provide member and volunteer services, membership management, and a shop for their Standards documents.

The platform integrated with NetForum and other third party services to provide a single, complete access portal for staff, members, and volunteers.

The shop provided unique pricing, options, and user experiences for anonymous visitors, members, and customers in developing countries. Standards products provided digital samples and full specifications, as well as customized pricing based on the visitor.

A member portal provided everything a member needs to manage their profile, membership details, purchase history, downloadable products, event attendance, membership certification, nominations, volunteer history, and more. It also provided delegates with management tools for authorized employees in their account.

Other tools and features include public file management for volunteer communication and education, outbound links to services such as their eClipse platform and support system, a shopping cart reminder system, product import and publication tools, and so much more.

Some of the key features of the platform include:

  • Based on ASP.NET MVC and Umbraco CMS, hosted on Microsoft Azure
  • Full integration with NetForum AMS, including product data and membership management, e-commerce
  • Complex sales pipeline
  • Complex member management features
  • Catalyst Fire Ignition, SmokeSignal, and Flashpoint integration for enhanced NetForum communication and single sign-on (SSO)
  • Non-destructive product data sync keeps the site online even if NetForum is not available
  • Responsive HTML5 framework
  • Membership management, product sales (e-commerce), blog, news, videos, slideshows, file management, and more
  • Transactional email service for website visitor and shop communication
Screenshots

Key Technologies

Front-End

CSS3

HTML5

JavaScript

Sass/SCSS

Cloud Back-End

C#

Github

Microsoft .NET

Microsoft Azure

Microsoft Windows

NetForum

SQL Server

Umbraco CMS

Want to know more?

There's usually more to the story so if you have questions or comments about this post let us know!

Do you need a new software development partner for an upcoming project? We would love to work with you! From websites and mobile apps to cloud services and custom software, we can help!

Project: ATF OST Connect Intranet

Michael Argentini Avatar
Michael ArgentiniMonday, January 1, 2024

The U.S. Department of Justice through the Department of Alcohol, Tobacco, Firearms, and Explosives (ATF) partnered with Fynydd to create a secure web portal for their Office of Science and Technology directorate.

The platform was built using the Microsoft SharePoint ITAR platform under the most strict security protocols. This platform is built and configured specifically for secure government use.

Access to this environment required rigorous background checks at the state and federal level for each Fynydd development team member. And the subset of SharePoint functionality offered by ITAR made building in the environment a challenge. In addition, some of our work required travel to meet with the OST team in Washington D.C.

Some of the key details of the project include:

  • Custom SharePoint ITAR environment for U.S. Department of Justice; heavily secured.
  • Integrated metrics, division and branch directories, blogs, self-help support features.
  • Alerts and system status mechanisms.
  • Custom email templates and delivery systems
  • Integrations with other directorate systems and coordination with other directorates
  • On-site coordination in the Washington D.C. office for the Department of Alcohol, Tobacco, Firearms, and Explosives (ATF).
Screenshots

Key Technologies

Front-End

CSS3

HTML5

JavaScript

Sass/SCSS

Cloud Back-End

C#

Github

Microsoft .NET

Microsoft Azure

Microsoft SharePoint

Microsoft Windows

SQL Server

Want to know more?

There's usually more to the story so if you have questions or comments about this post let us know!

Do you need a new software development partner for an upcoming project? We would love to work with you! From websites and mobile apps to cloud services and custom software, we can help!

Project: New Relic Playbooks

Michael Argentini Avatar
Michael ArgentiniFriday, December 1, 2023

Full-Stack Observability helps engineers plan, build, deploy, and run great software. Only New Relic has a unified data platform for all telemetry data—metrics, events, logs and traces—paired with analysis tools to find solutions fast. Move past the ‘what’ to uncover the ‘why’.

New Relic partnered with Fynydd to create a sales training platform. New Relic needed to train new sales personnel using the latest product information and real-world scenarios to ensure customers were given the best fit recommendations.

They had already approved a WordPress multi-tenant environment for these kinds of use cases so that's the content management system we used. Given the security track record of WordPress we normally don't recommend using it. Since the New Relic IT department was hosting at WPEngine and securing the platform, our concerns were not as serious as they would have been had the platform been on the public Internet.

With regard to security, we also had to integrate with their corporate Okta single sign-on (SSO) platform to restrict the LMS to authorized users in the sales department.

Some of the project highlights include:

  • WordPress Multisite, hosted at WP Engine
  • Responsive HTML5/CSS3 framework
  • Okta/SAML 2.0 SSO integration
  • Shared content and media
  • Multiple author workflows
  • Embedded media
Screenshots

Key Technologies

Front-End

CSS3

HTML5

JavaScript

Sass/SCSS

Cloud Back-End

Amazon Web Services

Github

MySQL

PHP

WordPress

Want to know more?

There's usually more to the story so if you have questions or comments about this post let us know!

Do you need a new software development partner for an upcoming project? We would love to work with you! From websites and mobile apps to cloud services and custom software, we can help!

Project: Saint-Gobain Living Laboratory

Michael Argentini Avatar
Michael ArgentiniWednesday, November 1, 2023
Saint-Gobain North America Headquarters Saint-Gobain North America Headquarters

Saint-Gobain designs, manufactures and distributes materials and services for the construction and industrial markets. These solutions are found everywhere in our living places and our daily life: in buildings, transportation, infrastructure and in many industrial applications. They provide comfort, performance and sustainability while meeting the challenges of the decarbonization of the world of construction and industry, the preservation of resources and rapid urbanization.

Saint-Gobain partnered with Fynydd to create a marketing website for their Living Laboratory campus location in Malvern, PA. The campus was built to showcase their newest, cutting edge building materials and processes. It also happens to be their North America Headquarters.

One of the many futuristic office spaces in their Living Laboratory One of the many futuristic office spaces in their Living Laboratory

Saint-Gobain created a high-performance workplace that encourages employee productivity, collaboration, satisfaction and well-being. By installing more than 60 of their sustainable building materials, working together in a systems-based approach, they influenced occupant comfort and well-being.

The marketing website included a visitor signup flow and several interactive content units including photo gallery, infographics, news feed, social network updates, video library, and more.

Some highlights of the project include:

  • ASP.NET/C# technology stack
  • SASS/Compass for powerful layout control; fully responsive
  • JQuery.Validate, Lightgallery, slick carousel, reCAPTCHA, custom hero and animated page scrolling
  • Contact and tour forms
  • Kaltura video library
Screenshots

Key Technologies

Front-End

CSS3

HTML5

JavaScript

Sass/SCSS

Cloud Back-End

Amazon Web Services

ASP.NET

C#

Github

Microsoft Windows

SQL Server

Want to know more?

There's usually more to the story so if you have questions or comments about this post let us know!

Do you need a new software development partner for an upcoming project? We would love to work with you! From websites and mobile apps to cloud services and custom software, we can help!

Project: Trinity Vendor Insights

Michael Argentini Avatar
Michael ArgentiniSunday, April 1, 2018

Trinity Life Sciences has been providing large pharmaceutical companies with deep, comparative intelligence for many years and discovered that they all seemed to struggle with finding good vendors experienced with the pharmaceutical industry. Trinity wanted to help them and the smaller emerging pharmaceutical companies solve the problem.

Trinity decided to partner with Fynydd to build an online subscription service where pharmaceutical company employees could review the vendors they use, rate products and services, and see how vendors and services compare within their organization, and across the globe. Likewise, vendors needed to be able to create and manage a profile for their companies, including their products and services.

We collaborated with Trinity to define the needs of their potential subscribers, vendors, and staff. Then we worked on defining the user experience for the key users of the platform. After defining the user experience, we worked on the technical strategy. Based on the platforms and services that Trinity used internally, as well as the needs of the new platform, we decided to implement a custom ASP.NET MVC application with a SQL Server database.

We integrated Salesforce.com to keep a master copy of the data set, allowing subscribers to authenticate using that platform. Vendors authenticate directly with the system. And we built the client side with a responsive framework including SCSS and infinite scroll search results. All of this was hosted in our secure Amazon AWS environment.

Some of the key features of the platform include:

  • Provided pharmaceutical advisor customers with a way to find reliable vendors
    Subscription service (SaaS) for clients and vendors
  • Based on ASP.NET MVC hosted on Amazon Web Services
  • Microsoft SQL Server database
  • Responsive HTML5 with SCSS
  • Salesforce integration
  • Transactional email service
  • Profitable business in under 18 months
  • Driving its own budget for growth
Screenshots

Key Technologies

Front-End

CSS3

HTML5

JavaScript

Sass/SCSS

Cloud Back-End

Amazon Web Services

C#

Github

Microsoft .NET

Microsoft Windows

Salesforce

SQL Server

Want to know more?

There's usually more to the story so if you have questions or comments about this post let us know!

Do you need a new software development partner for an upcoming project? We would love to work with you! From websites and mobile apps to cloud services and custom software, we can help!

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